• You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information.
  • Once a product is shipped, the 'Return and Exchange Policy' will apply.
  • Royal Houseware may cancel orders for any reason. Common reasons may include: The item is out of stock or pricing errors.
  • After our team reviews the product, you will be offered an exchange with same price value product. The decision of the Company would be considered final in all cases. Items cannot be refunded for cash and can only be exchanged for goods of equal value at the time of exchange. You may pay extra if you want to purchase goods at a higher cost.
  • Customer service timings are 9:30 am to 06:00 pm.
  • Shipping and handling costs are non-refundable.
  • Contact our customer service by emailing us at  or calling us at within 7 days of purchase.
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